
The cost of cooling can significantly reduce the rental yield of an apartment in Dubai or Oman, but it cannot be assessed from the system name or the phrase "chiller free" alone. An investor should collect annual bills, check the tariff assigned to the meter, and separate the fixed capacity charge from the consumption cost. In Dubai, one must compare DEWA, any district cooling provider bill, and the service charge; in Oman, verify Nama invoices and the project's rules. Only after factoring in utilities, the operator, vacancies, and maintenance can NOI be calculated and compared against the full purchase cost. A cash reserve helps survive months of higher bills, but it does not replace the cost entered into OPEX. The article also shows how to check documents before purchase and recreate the declared ROI.

Article summary
The most important conclusions from the article in 30 seconds.
The cost of cooling can significantly reduce the rental yield of an apartment in Dubai or Oman, but it cannot be assessed from the system name or the phrase "chiller free" alone. An investor should collect annual bills, check the tariff assigned to the meter, and separate the fixed capacity charge from the consumption cost. In Dubai, one must compare DEWA, any district cooling provider bill, and the service charge; in Oman, verify Nama invoices and the project's rules. Only after factoring in utilities, the operator, vacancies, and maintenance can NOI be calculated and compared against the full purchase cost. A cash reserve helps survive months of higher bills, but it does not replace the cost entered into OPEX. The article also shows how to check documents before purchase and recreate the declared ROI.
The air conditioning bill can change the valuation of the same property more than a slight difference in the purchase price. In Dubai, cooling may be billed by a district cooling provider, on the electricity bill, or indirectly through building fees. In Oman, the billing method depends on the installation, the tariff assigned to the meter, and the agreement for a given project. Therefore, two apartments with similar rental revenue do not necessarily yield a similar operating result.
The starting point is the annual cash flow, not a promised percentage in a presentation. You need to determine who receives the bill, who ultimately covers it, what part of the fee is fixed versus consumption-based, and what happens during a vacancy. This applies particularly to short-term rentals, where the guest typically pays the stay rate, while utility consumption remains the responsibility of the owner or operator per the agreement. Below, we outline a comparison method, a checklist of documents, and questions to ask before signing a reservation.
—
Gross rental revenue is the rent actually due for occupied periods, after accounting for vacancies and discounts. NOI (Net Operating Income) is the operating revenue after deducting expenses necessary to run the rental: service charges, management, utilities borne by the owner, insurance, and routine maintenance. For comparability, you must consistently determine whether platform commissions are already deducted from revenue or listed as a separate item. Capital expenditures for major renovations and debt service require separate presentation; mixing them with NOI makes it difficult to compare offers.
The working formula is: NOI = rental revenue after vacancies − owner's operating expenses. Subsequently, the annual operating return rate can be calculated as NOI divided by the total cost of acquiring and preparing the unit. This is a measure prior to financing and the investor's individual taxes. If the seller uses the term "net ROI," ask for the full list of items in the numerator and denominator, as this label does not have a single binding definition in offerings.
An illustrative-only example: an apartment purchased and prepared for 1,000,000 AED generates 120,000 AED in annual rental revenue after vacancies. Annual expenses are 12,000 AED in service charges, 18,000 AED in operator commissions, 8,000 AED for cooling, 6,000 AED for other utilities, 5,000 AED for routine maintenance, and 5,000 AED for an FF&E reserve. The total of 54,000 AED reduces the result to 66,000 AED, which is 6.6% of the entry cost instead of 12% calculated from revenue. The amounts are didactic assumptions rather than market rates. In a real model, also check whether part of the service charge does not already include an item listed separately as cooling.
In Dubai, DEWA publishes a tiered energy tariff and a variable fuel surcharge. Higher monthly consumption may push you into a higher tier. Therefore, it is not enough to multiply annual kWh by a single rate. Gather 12 consecutive bills, break down consumption month by month, and then recreate the bill according to the correct category, surcharges, and tax shown on the invoice. If cooling is billed separately, add it outside of DEWA. For a planned unit without history, ask for bills of comparable units in the same building and mark the estimate as an assumption.
—
No. Service charges cover the costs of common areas and property management in accordance with the project budget. A chiller fee may mean a separate bill for cooling the unit, a component of common fees, or a term colloquially used by the seller. Building documents, the contract with the provider, the invoice, and the lease agreement determine who pays for what and why. The name of the system alone is not enough.
District cooling supplies chilled water from a central plant to connected buildings. The provider's model may include a charge for available cooling capacity, often referred to as a demand or capacity charge, and a consumption-based fee. Empower documents describe both components. The former may charge the unit even with low occupancy; the latter increases with system usage. However, you must check the specific invoice and the party obligated to pay. In some projects, the building is invoiced, and the cost is later passed on to owners according to homeowners' association rules.
"Chiller free" is a marketing description, not a guarantee of zero cooling cost. It may mean the absence of an individual bill from the cooling provider to the unit, but the cost of generating and maintaining the cooling may be included in the building fees or the rental price. Additionally, fans, thermostats, and other receivers in the apartment may still draw energy from its meter. In buildings with split or VRF systems, the energy required to operate the units typically goes to the electricity bill assigned to the unit or to the common installation. The cost allocation method must be confirmed in the documents of a given project.
The difference matters during a vacancy. The capacity charge, share of common costs, and equipment service do not automatically disappear when there are no guests. In the annual model, list separately: the fixed fee, occupancy-dependent consumption, and the cost of maintenance and equipment replacement. If the developer advertises the unit as "chiller free," ask for written confirmation of which items are already in the service charge and which are still paid by the owner or tenant. This way, you will not count the same item twice or miss it entirely.
—
There is no single answer for all units. In the short-term rental variant, the stay rate often includes utilities, and the owner bears their cost directly or through a settlement with the operator. In long-term rentals, the contract may transfer bills to the tenant, provided the meter registration method and building rules allow it. The third variant is a flat fee or an operator service package. In this case, the bill may be formally paid by the operator, but economically it reduces the amount paid out to the owner. Compare the impact on NOI, not just the name of the payer.
Short-term rentals require caution because consumption depends on guest behavior, occupancy, and weather. An air conditioner running with an open window, a very low temperature setpoint, or cooling an empty unit between stays can drive up the bill. However, you should not enter an automatic "times three" multiplier into the model without building data. The owner should receive a monthly statement of consumption, revenue, and occupancy from the operator to distinguish between an increase in unit cost and an increase in the number of occupied nights.
Temperature control, schedules, and window-opening sensors can limit unnecessary consumption, but their cost-effectiveness must be calculated taking into account installation, compatibility with the system, and management approval. Not every central system allows the same settings as an individual split system. The operator should also have a procedure for equipment failure during a guest's stay; losing a reservation can be more costly than a few extra hours of AC operation.
In Oman, Nama Supply describes how billing categories and account tariffs are determined. You need to check the tariff actually visible on the invoice, the recipient's status, and whether the energy for the unit is measured individually. Do not assume that every project has a single "integrated Nama bill" or that every property uses VRF. In tourist or managed projects, some costs may be settled by the operator or the association. The agreement also specifies whether the owner has the right to inspect source invoices.
—
Comparison only makes sense for a similar property function and the same horizon. Take a 1BR apartment of approximately 80 m² used for rentals as your framework, but do not assign it an "average" bill without location, standard, sun exposure, and number of guests. In Dubai, gather DEWA invoices, potential cooling provider invoices, the annual service charge, operator costs, and a maintenance schedule. In Oman, gather electricity and water provider invoices, project regulations, common fees, equipment maintenance methods, and operator statements. Convert each item to an annual figure and per unit of area, and then show the cost per occupied night.
Dubai has a tiered DEWA tariff, and in buildings with district cooling, a separate relationship with the cooling provider may exist. This increases the number of invoices to analyze, but does not automatically prove higher total costs. Oman is also not a uniform category tariff-wise: Nama indicates a distinction between the primary account and additional accounts, and the correct type of bill depends on the recipient's status. For an investor owning more than one unit, the difference in account classification may matter. The current rate should be checked in the official Nama tariff table and on a specific invoice; the tariff page alone does not state which tariff applies to the acquired unit.
Technology also does not allow for a simple country ranking. A central system can make facility management easier, but comes with a capacity charge. VRF and split systems can provide individual control, but the owner bears the risk of energy consumption, service, and equipment replacement according to the agreement. Efficiency depends on design, insulation, glazing, unit orientation, settings, and maintenance. The right question is: what will be the annual cost of providing cooling in this specific apartment under the assumed rental method?
Do not compare electricity bills alone. Under OPEX, include service charges, cooling, water, internet, operator commissions, cleaning if borne by the owner, insurance, and routine maintenance. In a separate table, show expenditures for replacing furnishings and appliances. Additionally, convert currencies using an explicit date and exchange rate rather than comparing nominal AED and OMR amounts. Helpful context is PlanoGroup's analysis on net ROI, OPEX, and CAPEX in Oman.
—
On the secondary market, request the last 12 monthly energy, water, and cooling invoices, the annual service charge statement, account balance confirmations with suppliers, and the air conditioning service history. Align reading dates with rental dates. One very low bill may relate to a vacancy period, and a high one to a breakdown or exceptional occupancy. Also check whether the seller used a tariff that will not be available to the new owner.
For an off-plan unit, there are no historical bills for that specific unit. In this case, demand installation specifications, meter split plans, projected common fees, cooling provider contract terms, and the assumptions behind the forecast. A developer's projection is not a substitute for an invoice. Ask for data on a comparable, already operating phase of the investment, and if none exists, mark the cost as uncertain and check a higher variant. It would be good to obtain confirmation of equipment performance, maintenance rules, and who pays for replacement after the warranty expires.
Red flags include lack of access to source invoices, lack of clarity regarding the unit's meter, a discrepancy between the "chiller free" advertisement and the association budget, an undisclosed capacity charge, and an operator refusing to show the deduction structure. A high service charge in itself does not prejudge a bad investment, but it must be explained by the scope of services and included in the model. In Dubai, the Dubai Land Department Service Charge Index allows you to check approved fees for the project and year. This is not a universal rate for the entire district, which is why a comparison with a listing portal has less value than a specific building's document.
Ask the designer or property manager about the unit's orientation, glazing, shading, facade and roof insulation, window tightness, and the possibility of servicing the AC without a long apartment shutdown. "UV glass" as a sales slogan does not yet tell you what the heat transfer coefficient and solar gain are. Ask for technical parameters and warranties. Energy efficiency can support the future attractiveness of the unit, but it does not guarantee resale price growth by itself.
—
Annual NOI may look positive, yet several months can bring negative cash flow. Higher energy draw during hot months may coincide with lower occupancy or a different guest structure. The scale of such a phenomenon depends on the location, building, and rental model. Figures like "300% consumption increase" or "bills three times higher" should not end up in a forecast without data from the specific unit or comparable properties. Nama describes the impact of heat and AC settings on the bill, but does not provide a universal multiplier for investment apartments.
A utility reserve is not an additional economic cost if the bill itself is already included in OPEX. It is a segregated portion of cash that ensures bill payment in months with low revenues. Determine it from history: calculate the highest monthly bill, fixed costs during vacancies, and the time from guest stay to payout from the operator. Then decide how many months of such obligations you want to keep in your account. A percentage of 15–20% of revenue can serve at best as an initial hypothesis to test; it is not a market norm and may be too high or too low in a specific project.
The cash flow model should have twelve monthly columns. In each, show revenues, electricity and cooling bills, service charges when due, operator commissions, maintenance, equipment replacement reserves, and cash balance. Compare the base variant with a conservative one: fewer nights sold, higher consumption per occupied night, and one-time AC servicing. This will show you whether the unit requires owner capital injections and when. If a shortfall appears, increase the buffer or change occupancy assumptions before purchase, not after the first season.
Lower OPEX can support property attractiveness upon resale if the buyer sees a reliable cost history and efficient installation. Therefore, it is worth archiving invoices, service protocols, and operator reports. This is proof for the next buyer, not a promise of capital appreciation. The cost of replacing an air conditioner or facade work remains a separate capital risk that must be accounted for alongside current liquidity.
—
Before booking an apartment in Dubai or Oman, it is worth comparing the sales presentation with invoices, tariffs, building documents, and the operator's agreement. PlanoGroup can help organize this data and compare NOI variants for a specific project. The starting point should be documents and explicit assumptions, not a single promised return percentage.
—
No. The economic burden depends on the lease agreement, building rules, and billing method. In short-term rentals, utilities may be included in the stay price and reduce the owner's payout. In long-term rentals, the tenant may take over the bill. Even then, the owner may still bear common charges, fixed fees, or equipment repair costs. Check each of these items in contracts and invoices.
Only when documents confirm that in a given model it does not burden the owner or indirectly affect their rental payout. If the cost is already in the service charge, do not deduct it a second time; if it appears on a separate invoice, enter it into OPEX. For capacity charges, also include months without tenants. Without invoice breakdowns, it is impossible to reliably assess the impact on NOI.
The number of occupied days, guest behavior, temperature settings, and cooling time between stays change. In hot months, the system may run more intensively. To determine the cause of the increase, compare kWh and cost per occupied night, as well as tariffs, fixed fees, and equipment efficiency. A higher bill alone does not prove wastefulness by guests.
Start with two specific units, not country averages. Gather annual invoices, tariff categories, service charges, separate cooling bills, operator terms, and occupancy history. Standardize the period, area, usage method, and exchange rates. Then compare annual OPEX and NOI in base and conservative scenarios. If bills are missing, show the range of uncertainty instead of a single number.
Enter acquisition and preparation costs, monthly revenues after vacancies, platform and operator commissions, service charges, electricity, water, cooling fees including fixed components, internet, insurance, and maintenance. Show major renovation expenditures, financing, taxes, and cash buffers separately. Mark each assumption with its source: invoice, contract, official tariff, or estimate.

Author
Mariusz Sawicki
MEMBER OF THE MANAGEMENT BOARD
He combines experience from the financial and real estate sectors, which allows him to support clients in making informed and well-thought-out investment decisions. He views real estate purchases not only through the lens of emotions, but primarily through data, security, and potential. He specializes in investment analysis and risk assessment, particularly in emerging markets such as Oman. In his work, he focuses on specifics, transparency, and a partnership-based approach.





